Answer customer questions
Provide answers based on the business information and rules provided during implementation.
New serviceYour business
Your business
has a new
employee.
An AI powered business assistant trained to understand your products, customers, prices and business rules, and to assist your customers even when your team is unavailable.
This is not just a chatbot. We configure and train your AI Agent to understand how your business operates.
Implementation fee
Business AI Agent
typing…
Your prices. Your delivery zones. Your rules.
The reality
Your customers don't sleep when you do.
Businesses receive customer questions and enquiries at all times. Customers may contact a business while your employees are:
- Sleeping
- Busy serving other customers
- Outside working hours
- Attending meetings
- Unavailable
- Handling other enquiries
Your AI Agent allows your business to keep assisting prospects and customers when the human team is not available, and to hand the conversation back to your team when it matters.
Capabilities
What your AI Agent can do
Every capability listed here works from the information and the rules prepared during implementation.
Product information
Explain products, services, features, availability information and other approved details.
Handle prospects
Answer initial questions and help qualify potential customers.
Assist with orders
Help customers provide the information needed to place an order, according to the configured business process.
Pricing & promotions
Communicate approved prices, promotions and discount rules.
Payment information
Explain the payment methods and payment instructions provided by the business.
24/7 assistance
Continue assisting customers outside normal employee working hours.
Human handover
Know when a conversation should be transferred to a human employee.
Business rules
Follow instructions specific to the company's operations.
Configuration & training
Your business. Your rules. Your AI.
Every business is different.
- A fashion store does not operate like a pharmacy.
- A restaurant does not operate like a manufacturing company.
- A hotel does not operate like a financial institution.
The quality of an AI Agent depends on the quality of its configuration and of the information it is given. That preparation work is the service.
What we configure
What we prepare for your agent
Business knowledge
- Company information
- Products & services
- Pricing
- Promotions
- Payment methods
- Delivery information
- Frequently asked questions
Business rules
- Discount rules
- Customer handling rules
- Response restrictions
- Escalation rules
- Human handover conditions
- Information the AI must not provide
- Topics the AI should avoid
Communication style
- Language
- Tone
- Formality
- Greeting style
- Customer interaction style
- Brand communication guidelines
AI + human
AI when you're busy. Humans when it matters.
The goal is not to replace your team. The goal is to make your team more available, by allowing AI to handle repetitive and routine customer interactions while humans focus on the conversations that require human attention.
You define the handover conditions during implementation.
Implementation process
From request to live agent
Step 01
Join the queue
The business requests an implementation queue number.
Step 02
Business discovery
Our team learns how the business operates, what it sells, how it handles customers, prices, payments, orders and other important processes.
Step 03
AI knowledge & rules
We organize the business information and prepare the instructions, knowledge and behavioural rules required for the AI Agent.
Step 04
Configuration & testing
The AI Agent is configured and tested against realistic customer scenarios.
Step 05
Activation
After validation, the AI Agent is ready to assist customers according to the configured business rules.
Who is this for
Configured around your sector
Retail
Product enquiries, prices, promotions, orders and customer questions.
Restaurants
Menus, prices, opening hours, reservations and customer enquiries.
Hotels
Room information, availability enquiries, services and customer assistance.
Ecommerce
Products, orders, payment information and customer support.
Professional services
Service information, enquiries, qualification and appointment requests.
Manufacturing
Product information, distributor enquiries, customer questions and business communication.
Pricing
AI Business Agent
One implementation fee. No hidden setup costs.
Implementation
Paid once
What the implementation includes
- Business discovery
- Business information preparation
- Product and service configuration
- Pricing rules
- Discount rules
- Payment information
- Customer handling rules
- AI behaviour configuration
- Response guidelines
- Human handover rules
- Testing
- Initial adjustments
- Deployment assistance
Major changes, new business processes or additional development work are quoted separately.
Reliability
Your AI should know what it doesn't know.
An assistant that invents answers damages your business. Your agent is configured to:
- Use the information you provided
- Follow your business rules
- Never invent prices
- Never invent products
- Never promise what your business has not approved
- Transfer specific situations to a human
- Avoid the categories of requests you have excluded
FAQ
Questions, answered
No. Bold Redhok Tech configures the AI Agent around your own business information and rules: your products, prices, payment and delivery conditions, discount rules, escalation rules and communication style. The technology is only part of it. The implementation work is the service.
Next step
Give your business its new employee.
Join the implementation queue and receive your implementation reference number. A Bold Redhok Tech specialist will contact you when it is your turn.
Implementation queue
Join the implementation queue
Three questions and you have your reference number. Everything else is collected during the Business Discovery session.